Terms and Conditions
Welcome to The Trenzy Homes. These Terms and Conditions govern your use of our website and services. By accessing or booking through our website, you agree to comply with and be bound by the following terms.
If you do not agree with any part of these terms, please do not use our website or services.
1. About The Trenzy Homes
The Trenzy Homes is an online platform that allows guests to book serviced apartments and vacation homes listed on our website. We act as a booking platform connecting guests with available properties managed by us or our partners.
2. Eligibility to Use Our Services
By using our website, you confirm that:
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You are at least 18 years old
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You are legally capable of entering into binding contracts
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The information you provide is accurate and complete
We reserve the right to refuse service to anyone at our discretion.
3. Booking and Confirmation
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All bookings made through our website are subject to availability.
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A booking is considered confirmed only after full or partial payment is successfully processed and a confirmation email is sent.
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The Trenzy Homes reserves the right to cancel any booking if payment is not received or if fraudulent activity is suspected.
4. Pricing and Payments
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All prices displayed are in Indian Rupees (INR) unless stated otherwise.
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Prices may include or exclude taxes depending on the property listing.
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We reserve the right to change prices at any time without prior notice.
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Additional charges such as security deposits, cleaning fees, or extra guest fees may apply and will be shown during checkout.
5. Cancellation and Refund Policy
Cancellation and refund policies vary by property and rate plan:
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Free cancellation periods (if applicable) will be clearly displayed during booking.
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Refunds, if applicable, will be processed according to the property’s cancellation policy.
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No-shows and last-minute cancellations may be non-refundable.
The Trenzy Homes is not responsible for delays caused by banks or payment gateways.
6. Check-In and Check-Out
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Standard check-in and check-out times are mentioned on each property listing.
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Early check-in or late check-out is subject to availability and may incur additional charges.
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Guests must present valid government-issued photo ID at check-in.
7. Guest Responsibilities
By staying at a Trenzy Homes property, guests agree to:
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Use the property only for lawful residential purposes
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Respect neighbors and avoid excessive noise or disturbance
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Keep the property and its contents in good condition
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Not host parties or events unless explicitly permitted
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Not exceed the maximum occupancy stated in the booking
Any damage to property or missing items may be charged to the guest.
8. House Rules
Each property may have specific house rules. Guests must follow all house rules provided in the listing and at the property. Violation of house rules may result in immediate termination of stay without refund.
9. Security Deposit
Some properties may require a refundable security deposit. This may be used to cover:
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Property damage
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Missing items
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Excessive cleaning requirements
Refunds (if applicable) are processed after inspection of the property.
10. Website Usage
You agree not to:
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Use the website for illegal purposes
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Attempt to hack, disrupt, or misuse the website
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Copy or reproduce content without permission
All website content, including text, logos, and images, belongs to The Trenzy Homes.
11. Limitation of Liability
The Trenzy Homes is not liable for:
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Personal injury, loss, or damage during your stay
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Loss of personal belongings
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Service interruptions due to technical issues
Our liability, if any, is limited to the amount paid for the booking.
12. Third-Party Services
Our website may integrate with third-party platforms such as Airbnb for calendar synchronization. We are not responsible for errors or delays caused by third-party systems.
13. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
14. Modification of Terms
We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with immediate effect.
15. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of India.
16. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
The Trenzy Homes
Email: thetrenzyhomes@gmail.com
Website: www.thetrenzyhomes.com
