Privacy Policy
At The Trenzy Homes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a booking.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you make a booking or contact us, we may collect:
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Full name
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Email address
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Phone number
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Billing address
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Government-issued ID details (for check-in compliance)
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Payment information
b) Booking Information
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Check-in and check-out dates
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Number of guests
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Property preferences
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Special requests
c) Technical Information
When you browse our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited and time spent
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
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Process and manage bookings
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Confirm reservations and send booking updates
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Verify identity at check-in
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Provide customer support
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Improve our services and website
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Send promotional offers (only if you opt in)
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Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
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Property managers and service partners for booking fulfillment
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Payment gateways for secure transactions
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Legal authorities when required by law
All third parties are required to protect your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
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Secure servers
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Encrypted payment processing
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Restricted access to sensitive data
However, no online transmission is 100% secure.
5. Cookies Policy
Our website uses cookies to:
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Improve site functionality
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Remember user preferences
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Analyze traffic and performance
You may disable cookies through your browser settings, but some features may not work properly.
6. Third-Party Links
Our website may contain links to third-party websites (such as Airbnb). We are not responsible for the privacy practices of external sites.
7. Data Retention
We retain personal information only as long as necessary to:
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Fulfill booking services
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Comply with legal obligations
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Resolve disputes
8. Your Rights
You have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data (subject to legal requirements)
You may contact us anytime regarding your data.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately.
11. Contact Us
If you have any questions about this Privacy Policy, contact us:
The Trenzy Homes
Email: thetrenzyhomes@gmail.com
Website: www.thetrenzyhomes.com
